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Emily White Designs

A full-service web and print design studio specializing in custom WordPress website designs built on the Genesis theme framework.

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Support Request

We are pleased to offer free support to our clients for up to 30 days after your site launch. However, due to the nature of open source software, and technology in general, we understand that problems may arise outside of this 30 day period. We also understand that you will encounter unforeseen issues and may require our assistance or expertise again in the future. We have two ways of offering you that support: Website Care Plans and One-Time Assistance.


 

Website Care Plans

Our Website Care Plans are designed to not only to give you peace of mind knowing your site is updated, backed up, and secure, but our PLUS and PRO plans also provide assistance with ongoing small tasks. Have a question about WordPress? Need help installing and setting up a plugin? Want to make some small CSS changes on your site? No problem! Learn more and sign up today!

One-Time Assistance

If you prefer to maintain your site on your own and are just looking for some one-time assistance, we are happy to help you. Follow-up support is offered at a rate of $99/hour with a minimum of one hour. Payment is due at the time that you submit this support request. If through the course of the work we discover that the issue was due to an error on our part, we will happily refund you the cost of this support.

If you have a question for us before submitting your request, please use this contact form. If you’d like to move forward and submit a support ticket, please fill out the form below and we will be in touch just as soon as possible!


  • Please describe the problem you are having. Be specific and include links to pages or examples if applicable.
  • If you prefer you can set me up with my own username and password on your WordPress site. Be sure to assign me the role of 'Administrator'.
  • If you prefer you can set me up with my own username and password on your WordPress site. Be sure to assign me the role of 'Administrator'.
  • Please provide login and password for either your hosting company, CPanel, or FTP.
  • Price: $99.00
    This payment of $99 entitles you to up to one hour of technical support for the ticket you are submitting. If this work takes longer than one hour you will be billed for the remainder of this work upon completion. We will always advise you in advance if your job is expected to take more than one hour. If through the course of the work we discover that the issue was due to an error on our part, we will happily refund you the cost of this support.
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Copyright © 2021 Emily White Designs • All Rights Reserved • This site is built on the Genesis Theme Framework